Privacy Policy
Poker Esplanade Blue Mountains respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or attend our poker venue in Pyrmont, NSW.
We operate as a physical, face-to-face poker venue with a restaurant, and our data practices reflect the offline nature of our services. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, phone bookings, email inquiries, and in-person interactions.
Effective date: 15 September 2026
Information We Collect
We collect personal information that is reasonably necessary for our functions and activities as an offline poker venue and restaurant. This may include:
- Contact details such as name, phone number, and email address when you make a booking or inquiry.
- Booking information including date, time, number of guests, and any special requests for poker tables or dining.
- Payment information for restaurant services, processed securely by third-party providers.
- Feedback and inquiries you provide when you contact us with questions or comments.
- Technical data such as IP address, browser type, and pages visited on our website, collected via cookies and analytics tools.
We do not collect financial information related to poker play, as our focus is on the physical, face-to-face experience. We do not create online accounts or profiles for poker players.
How We Use Your Information
We use your personal information to provide and improve our services, including:
- Processing and managing bookings for poker tables, the Poker Room, and restaurant reservations.
- Communicating with you about your bookings, inquiries, and any changes to our services.
- Personalizing your in-person experience at our venue, such as noting seating preferences or dietary requirements.
- Improving our website and services through analytics and feedback.
- Complying with legal and regulatory obligations.
We do not use personal information for marketing purposes without your consent. We do not sell or rent personal information to third parties.
Disclosure of Your Information
We may disclose your personal information to third parties only in the following circumstances:
- To service providers who assist us in operating our website, processing payments, or managing bookings, under strict confidentiality agreements.
- To professional advisers such as lawyers or accountants when necessary.
- To government or regulatory bodies when required by law, such as in response to a subpoena or court order.
- With your express consent, for any other purpose.
We do not disclose personal information to overseas recipients unless required for a specific service and with appropriate safeguards. All third-party providers are vetted to ensure they comply with Australian privacy laws.
Data Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:
- Secure storage of physical records in locked facilities.
- Encryption of electronic data during transmission and at rest.
- Access controls limiting personal information to authorized staff only.
- Regular review of our security practices.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely destroy or de-identify the information.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
- We will respond to access requests within a reasonable timeframe, usually within 30 days.
- We may need to verify your identity before processing your request.
- In some circumstances, we may refuse access as permitted by law, and we will provide reasons for any refusal.
- You may also request that we delete your personal information, subject to legal retention requirements.
Contact email: [email protected]
Contact phone: +61 9 2017 9438
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The most current version will always be available on our website, and we will indicate the effective date at the top of the page.
- Material changes will be communicated through a notice on our website or by email if we have your contact details.
- Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
- We encourage you to review this policy periodically.
Effective date: 15 September 2026
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below. We will respond to your inquiry as soon as possible.
- Email: [email protected]
- Phone: +61 9 2017 9438
- Address: Poker Esplanade Blue Mountains, 80 Pyrmont Street, Pyrmont NSW 2009, Australia